Home Service | Custom Experience
JABODETABEK only at the moment
STEP 1 MAKE AN APPOINTMENT
Make an appointment via Mario Minardi’s customer service care or directly contact our flagship store to set a schedule
- Contact Us
- Confirm date and time for the home service
- Make a down payment via Transfer EDC mobile during visit to set the date
Schedule a session with Mario Minardi
- Customer Service Care +62 819-5310-4499 (Whatsapp Only)
- LOTTE Shopping Avenue Jakarta, Ground Floor #03 (+62 21 2988 9033 +62 815 8538 2762)
- Pacific Place Jakarta, Level 2 #32-33 (+62 21 2988 9033 +62 877 7666 8326)
STEP 2 FIRST APPOINTMENT
Hello! This step is our first appointment for the Home Service Custom Experience.
- Mario Minardi’s Sales Assistant will come to the confirmed address according to the agreed date & time
- Mario Minardi measure your feet manually
- Consult with Mario Minardi about custom pair – its design, shape, construction, and detailling. Mario Minardi will bring several samples for you references.
- Mario Minardi’s personal assistant will record the data and repeat it to you to ensure everything is accurate.
- Mario Minardi Sales Assistant will create Whatsapp production group internally and submits the data to the head office for production
STEP 3 FITTING SESSION
Your custom pair is almost done! Our second appointment, up to 14 working days after the first appointment, is for the fitting session.
- You’ll get a chance to try your custom pair before it final process
- Give Mario Minardi inputs regarding the pair
- Mario Minardi’s Sales Assistant will take notes of your inputs and document the result of the fitting
- The Sales Assistant will hand the result of the fitting, along with your inputs, to the Head Office
- The shoes will be sent to the factory either for adjustments or the finishing process
- If there are most adjustments, Mario Minardi do another fitting session
STEP 4 EXPERIENCE YOUR CUSTOM PAIR
In up to 14 days after the production team received the shoes, your custom pair is finally ready!
- Mario Minardi notify you right away that your custom pair is ready
- Mario Minardi Sales Assistant will either visit or send you your custom pair
- Your last step is to complete the payment via transfer OR EDC mobile and fill the testimonial form