Mario Minardi Home Service

Home Service | Custom Experience

JABODETABEK only at the moment



Make an appointment via Mario Minardi’s customer service care or directly contact our flagship store to set a schedule

  • Contact Us
  • Confirm date and time for the home service
  • Make a down payment via Transfer EDC mobile during visit to set the date


Schedule a session with Mario Minardi

  • Customer Service Care +62 819-5310-4499 (Whatsapp Only)

Flagship Stores

  • LOTTE Shopping Avenue Jakarta, Ground Floor #03  (+62 21 2988 9033 +62 815 8538 2762)
  • Pacific Place Jakarta, Level 2 #32-33 (+62 21 2988 9033 +62 877 7666 8326)


Hello! This step is our first appointment for the Home Service Custom Experience.

  • Mario Minardi’s Sales Assistant will come to the confirmed address according to the agreed date & time
  • Mario Minardi measure your feet manually
  • Consult with Mario Minardi about custom pair – its design, shape, construction, and detailling. Mario Minardi will bring several samples for you references.
  • Mario Minardi’s personal assistant will record the data and repeat it to you to ensure everything is accurate.
  • Mario Minardi Sales Assistant will create Whatsapp production group internally and submits the data to the head office for production


Your custom pair is almost done! Our second appointment, up to 14 working days after the first appointment, is for the fitting session.

  • You’ll get a chance to try your custom pair before it final process
  • Give Mario Minardi inputs regarding the pair
  • Mario Minardi’s Sales Assistant will take notes of your inputs and document the result of the fitting
  • The Sales Assistant will hand the result of the fitting, along with your inputs, to the Head Office
  • The shoes will be sent to the factory either for adjustments or the finishing process
  • If there are most adjustments, Mario Minardi do another fitting session


In up to 14 days after the production team received the shoes, your custom pair is finally ready!

  • Mario Minardi notify you right away that your custom pair is ready
  • Mario Minardi Sales Assistant will either visit or send you your custom pair
  • Your last step is to complete the payment via transfer OR EDC mobile and fill the testimonial form