Mario Minardi Home Service

Home Service | Custom Experience

JABODETABEK only at the moment

 

STEP 1 MAKE AN APPOINTMENT

Make an appointment via Mario Minardi’s customer service care or directly contact our flagship store to set a schedule

  • Contact Us
  • Confirm date and time for the home service
  • Make a down payment via Transfer EDC mobile during visit to set the date

 

Schedule a session with Mario Minardi

  • Customer Service Care +62 8777 6658 326 (Whatsapp Only)

Flagship Stores

  • LOTTE Shopping Avenue Jakarta, Ground Floor #03  (+62 21 2988 9033 +62 815 8538 2762)
  • Pacific Place Jakarta, Level 2 #32-33 (+62 21 2988 9033 +62 877 7666 8326)

STEP 2 FIRST APPOINTMENT

Hello! This step is our first appointment for the Home Service Custom Experience.

  • Mario Minardi’s Sales Assistant will come to the confirmed address according to the agreed date & time
  • Mario Minardi measure your feet manually
  • Consult with Mario Minardi about custom pair – its design, shape, construction, and detailling. Mario Minardi will bring several samples for you references.
  • Mario Minardi’s personal assistant will record the data and repeat it to you to ensure everything is accurate.
  • Mario Minardi Sales Assistant will create Whatsapp production group internally and submits the data to the head office for production

 STEP 3 FITTING SESSION

Your custom pair is almost done! Our second appointment, up to 14 working days after the first appointment, is for the fitting session.

  • You’ll get a chance to try your custom pair before it final process
  • Give Mario Minardi inputs regarding the pair
  • Mario Minardi’s Sales Assistant will take notes of your inputs and document the result of the fitting
  • The Sales Assistant will hand the result of the fitting, along with your inputs, to the Head Office
  • The shoes will be sent to the factory either for adjustments or the finishing process
  • If there are most adjustments, Mario Minardi do another fitting session

STEP 4 EXPERIENCE YOUR CUSTOM PAIR

In up to 14 days after the production team received the shoes, your custom pair is finally ready!

  • Mario Minardi notify you right away that your custom pair is ready
  • Mario Minardi Sales Assistant will either visit or send you your custom pair
  • Your last step is to complete the payment via transfer OR EDC mobile and fill the testimonial form